Customer Care Number: +1-850-502-4647

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FAQ’S

Whether Norxonlineshop.com is licensed or not?

Certainly, Norxonlineshop.com is a licensed pharmacy selling prescription medications. You can check out our license number on the homepage of our website.

What are the hours of operation?

Norxonlineshop.com is a 24-hours working online pharmacy for throughout the year. Our customer services are available from Monday-Friday, from 9:00 am to 9:00 pm EST.

How do I contact your pharmacists?

To contact our pharmacists online, send your queries by either using the “Contact Us” option on our website or emailing us at the email address given on norxonlineshop.com homepage.

How can I get discounts at norxonlineshop.com?

At norxonlineshop.com, you have quite a few opportunities to save more on your purchase of medicines:

We have exclusive rewards and offers for you. You can also earn rewards by our rewards Point Program through which you can earn points on your purchases. Once you receive enough points, you can convert your points into rewards and redeem them on your future purchases. You will have more and more savings if you shop regularly.

We also offer impressive discounts for our regular customers. In addition to that, you will get seasonal and occasional discounts on norxonlineshop.com.

What are the privacy policies of your pharmacy?

At norxonlineshop.com, your privacy is extremely important to us. To get an in-depth insight into our privacy policies, please visit the “Privacy Policy” section on our website.

What are norxonlineshop.com security policies?

We commit to protect the confidentiality of your personal information such as your name, address, phone number, email address, or payment information. We never share these data with any third person or company. It is only for the use of our authorized personnel to process your order.

Please know that all the information provided to us is subject to privacy laws. We use the latest and most secure electronic security measures and protect our servers using secure firewalls to prevent unauthorized access to your data.

For more information regarding the security of your data and payment, visit our “Terms & Conditions.”

Do you accept insurance plans?

We do not accept insurance plans. However, we provide an invoice of your order receipt against which you can claim your insurance.

But we assure you that you will find our low-priced medicines to be of great value compared with that of your insurance plan.

What is the procedure of return/refund?

To know about our return or refund policy, go to “Shipping Policy” then “Return Policy” or “Refund Policy.”

Is it safe to use my credit or debit card at norxonlineshop.com?

Yes, it is absolutely safe to use your credit or debit card on our website. Norxonlineshop.com applies third-party payment processing services to process credit or debit card payment transactions. These are certified payment gateways for making transactions.

Why is the product I received is different from the image on your website?

Although we make efforts to ensure that all the product images on our website are identical to the original medicines that you receive, sometimes actual product color may vary from the pictures shown on the site. We cannot guarantee the accurate representation of the product images because your computer monitors may have different color settings. Note that the pictures shown on our website are for reference purposes only.

Medicine-Related Questions

Are your medicines safe?

Absolutely. The medicines that you purchase from our pharmacy are of the highest quality. The prescription medications we provide are FDA (Food and Drug Administrations) approved. The government licenses the manufacturers supplying us remedies, and all the medicines are manufactured and packaged under government supervision.

Why do your medicines look different from the ones I get from my local pharmacy?

According to government laws, generic pills should not look like trade ones. So, the generic pills you usually buy from local pharmacies look different from the branded medicines, even though both contain the same active ingredients and work in precisely the same way.

What are generic drugs?

Generic drugs, also known as generic medicines or generics, are that drugs marketed without trade names and are identified as their brand-name counterparts in all respects such as dose, strength, active ingredients, dosing instructions, administration route, efficacy, safety, and bioavailability. As required by the FDA and DEA, generic medicines should meet the same standards as set for brand-name counterparts.

Do you sell generic drugs?

Yes. Norxonlineshop.com sells generic as well as brand drugs.

How safe is it to use generic drugs?

All the generic medicines on our website are procured from the world-renowned manufacturer and meet the rigorous specifications. They are strictly regulated for potency, safety, and quality. By law, generic medicines are bio-equivalent of their brand-name medications counterparts.

Why are generic medicines cheaper?

Generic medicines are cheaper than brand-name versions. Not because they are unsafe. They also contain the same active ingredient as their brand name counterparts. Generic drugs are less expensive because they may not provide the same active ingredients. Also, brand name medications are produced by world-famous pharmaceutical companies after the research of several years in high-class settings. It makes them much costlier than generic medicines.

Order-Related Questions

What information do I need to provide for placing an order?

To process your order fast, we need the following details from you:

  • Your personal information (name, mobile number, email address)
  • Your billing and shipping information (delivery address)
  • Your prescriptions (in case of prescription medications)
  • Your payment details (credit or debit card, or net banking information)

What forms of payment do you accept?

Norxonlineshop.com accepts the following forms of payment:

  • Credit/debit cards
  • Net banking
  • Online wallets
  • And other modes of payments

Note: We are currently adding some different methods of payments for the ease of use.

What if the medicine I want is not on your website?

Norxonlineshop.com stocks a wide range of medications. However, if you are unable to find the medicine you need, please feel free to contact our customer care executives by emailing us. We will definitely get back to you ASAP and let you know the availability of your requested medicine.

Is it possible to buy more than one medicine from a single order?

Indeed, you can buy as many as ten medicines under a single order at our pharmacy. You may also buy herbal or over the counter products along with your prescription medication.

Are all products prices in US dollars?

Yes, all product prices quoted on our website are in US dollars.

How do you pack my order?

Norxonlineshop.com takes the most exceptional care in handling and packaging your order. Your order is packed in factory-sealed blister-packs in thick packaging. Your package is untouched by human hands.

Are there any hidden charges you include?

No. We have no hidden charges in any of our products.

Does norxonlineshop.com charge an extra fee for prescription medicines?

No. norxonlineshop.com does not charge any additional fees for your prescription medications order. All the charges are already included in the prices shown on the website.

Delivery-Related Questions

Do you deliver products to any location in the United States?

Yes. We deliver our products to any location in the United States.

How long will you take to deliver my order?

Our delivery executives typically take 4-7 business days in delivering your product at your doorsteps. Sometimes the delivery time varies depending on the location as well as the type of medicine you ordered.

What type of freight does norxonlineshop.com use to ship my liquid medicines order?

Any package containing liquid medications will be shipped only via road transport. In such cases, please note that the delivery time can exceed 2-3 additional working days, depending on your exact location.

How will I know if my order is shipped or not?

You will get an email confirmation once your order is confirmed. The mail will have tracking details and an ID password to track the status of your shipment.

If the status of your order appears to be “In Transit,” it means that we have shipped your order.

For more details on your order shipping, you can contact our customer care executives.

How to know the status of my order?

You can check the current status of your order by simply logging into your account. It lets you track your order in real-time. Alternatively, you can also check your order status by calling our customer care service.

Can I cancel my order?

If you want to cancel your order, send an email request to us. Please note that we cannot cancel your order in case we already ship it.

Can I change my delivery/shipping address after placing my order?

You can change the delivery address of your order is not shipped yet, and we will deliver the package at the address of your request. To know further about it, contact our customer care executive.

How will you pack my order?

Norxonlineshop.com takes the best care in handling and packaging your order contents. Your order is packed in factory-sealed blister-packs in thick packaging for safety. Your package is untouched by human hands.

How will you deliver my order?

Your order will be delivered by our courier partner delivery executives, depending upon your ZIP code.