Customer Care Number: +1-850-502-4647

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Shipping Policy

Norxonlineshop.com commits at providing the best quality medicines quickly at your doorsteps.

Shipping rates and times may vary depending on the region. We calculate the prices and time of shipping when you enter your shipping information at the time of check out. Most of your orders ship within 3-4 business days from the time of ordering. Please note that the transit time for the delivery option you select does not include order processing time.

Our website offers products, bottles, and packages based on the inventory available in all our warehouses. Therefore, it is possible that medicine you purchase may not be available to ship to you. We will contact you within 1-4 business days if you want to make a substitution for an unavailable product.

Most products available on the website will be in stock; however, due to fluctuations in online sales and variations in our different warehouse inventories, certain medications may not be available. If your order list contains an item that is on backorder, we cannot ship your order until that product is available back in the stock.

We deliver your order typically in 3-4 business days, excluding weekends and government holidays.

Refund Policy:

At norxonlineshop.com, we do our best to satisfy our customers with our products and services entirely. We will be happy to issue a repayment/refund to you based on the following conditions:

Full reimbursement of your order value is possible if:

  • You receive a defective package
  • The product(s) you receive is lost or damaged during transit
  • The product(s) you receive is past its expiry date

Please note that the mode of refund may vary depending upon certain circumstances. If the method of repayment is through Credit/Debit card or net banking, please allow 7-10 working days for the credited amount to appear in your bank account. We regret any inconvenience caused due to this time frame but its bank’s policy due to which the refund gets delayed, and we have no control over that.

Requesting a Refund:

Requesting a refund from us is easy. Please mail us your order details and the reason why you are seeking a refund. We will get back to you on your refund mail as soon as we receive it.

If you have any queries, call our help desk, mail us, or contact our customer care executives through online chat. We are always here for you, and we take our customers’ feedback very seriously to improve our quality of service continually.

For more details on how to get in touch with us, please refer to our Contact Us section.

Return Policy:

Norxonlineshop.com does best to make sure that we deliver the products you order according to your specifications. However, if you receive an incomplete, damaged, or incorrect package, please notify norxonlinehsop.com customer care as early as possible or within 7-10 working days of receiving the package to ensure prompt resolution. Please note that we shall not accept liability for any such delivery issue if you fail to notify us within a week to 10 business days of receipt.

We understand that there may be some circumstances under which you want to return a product that is not defective. For such cases, norxonlineshop.com may allow the return of any unopened and unused package after deducting a 20% restocking charge from the order value, only if you notify us within 15 working days of receipt.

Return Expectations

Please note that we do not offer return, replacements, or exchange for the following categories of products:

  • Injections
  • Health equipment

Norxonlineshop.com reserves the right to refuse refunds or return for certain products, which are marked as “This product is not eligible for a return, refund, or exchange.”